Over 1,000 practices have gone through our auditing process and majority of businesses are losing 70% of their customers from internal challenges that they are facing but not currently aware of. Our highly-trained Mystery Shoppers, will go through a full ‘Patient Journey’ that includes an initial phone call, scheduling an appointment, the consultation, presentation of a treatment plan and the follow ups that are conducted afterwards. A comprehensive questionnaire will determine your levels of excellence and areas of improvement. Please note that each Audit can take up to 75-90 days to be completed, with a maximum of four audits annually.
We highly recommend at least two Audits per year, the average of which will count towards your accreditation level and will help us customize your action plan to begin you on your road to success.