“We have found the My Face My Body membership to be highly valuable right from the outset. The extensive audit reports we have received effectively highlighted our strengths, while specifically identifying our weaknesses from an unbiased, yet experienced point of view. This valuable report has given better direction to our training, and helped us to better understand what clients pay attention to. The supporting education modules provide solid techniques for all staff and roles, importantly helping to ensure that every staff member is providing high quality, consistent service. As a diamond member regular communication with our mentor has given us the opportunity to flesh out ideas, problem-solve, and hone in on actionable tasks that have continued to improve the efficacy of the business – from marketing to customer service, planning, HR and beyond. Continuous, guided improvement in all aspects of the business certainly equates to higher quality service and standards, better reputation, increased business and growth. A win for business owners, staff and clients alike.”
As we set up our new clinic in Whistler and expand our existing Hong Kong clinic, gathering this type of information for our practices has been a challenge. That’s why we decided to collaborate with Stephen and his crew.
As the COO, the information provided by the audit is invaluable. In my 15+ years of experience developing high functioning teams, I have found that it’s the little things that make the biggest difference and Stephen’s program enables us to quickly and easily identify areas of improvement. The all encompassing audit report enables me to work with and coach both the practice managers and front end teams towards immediate and significant improvements in our client’s experience when they come into our practice.
In combination, the e-learning modules show and reinforce simple ways to improve on these areas as well.
All staff can participate in e-learning; be tested and evaluated on them which is another great source of information to have at our fingertips. We look forward to seeing more ways on how we can leverage the MBA program to streamline our practice and ultimately improve our bottom line.
Dr Lauren Bramley & Partners
“Being part of the Medical Business Academy has allowed us to increase our revenues by 20%. After having an audit done on our practices we were able to identify areas where we were losing money and most importantly areas of growth in the business. The e-learning for my staff has been invaluable as I was able to measure their success at the end with the tests the MBA provides. I also attended one of the workshops and enjoyed the marketing e-learning to find better ways to market our practice and put processes in place that allows me to spend more time on the business rather than in it. A very easy investment for us.
Dr. Kiran Roy Singh-Kandola
Skinhance Cosmetic Clinic